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At the Maison St Charles Hotel, we understand the concerns of essential travelers, families, and event planners about the potential health risk of the Corona Virus. Fortunately, there have been no cases of COVID-19 in the Maison St Charles Hotel, thanks to our extensive "High Touch Point Cleaning Procedures" and the fact that we are an outdoor hotel, with exterior corridors, which guarantees customers clean air, with an individual AC system in each of the rooms.

We are actively monitoring updates from the WHO, CDC and local authorities to ensure our guests' and employees' well-being. Accordingly, we are making necessary changes to our protocols to ensure we provide safety and flexibility for our guests and employees.

What are we doing to keep you safe during your stay at the Maison St Charles?

We want you to feel confident and at easy about booking your travel and stay with us. It is our goal to provide clean, sanitized facilities and promote healthy practices for our team and guests. Please enjoy these benefits that ensure you have a safe and enjoyable experience at the Maison St Charles hotel.
 
  • Face covering: While inside the hotel grounds, please wear a mask or facial covering. If you do not have a mask, please check with front desk. Do not enter the facility if you have COVID-19 symptoms or have been in contact with someone who has tested COVID positive.
  • Social Distancing Required: always maintain a 6-foot distance.
  • Hand Sanitizing stations provided in the Lobby of the hotel and Fitness Center.
  • Increased frequency of cleaning / disinfecting public spaces and high-traffic areas and high-touch surfaces throughout the hotel, including the front desk, door handles, pens, switch panels, remote controls, faucets, doorknobs throughout the hotel.
  • Increased frequency of cleaning / disinfecting public spaces and high-traffic areas and high-touch surfaces throughout the hotel, including the front desk, door handles, pens, switch panels, remote controls, faucets, doorknobs throughout the hotel.

We encourage all guests and employees to take these precautions to prevent the spread of the COVID19 virus. More prevention measures may be found on the CDC website by clicking HERE.

 

SERVICE CHANGES

  • Grab and Go breakfasts are available in the lobby from 6 am - 10 am. Guest must order before 10pm the night before breakfast to allow us time to prepare. The cost is $9.99 per person per day. Check with the front desk for menu options. To order breakfast in advance, please fill our form by clicking HERE
  • Hotel offers self-parking for $25 + tax per night. See front desk for details and parking pass.
  • Daily housekeeping service has been suspended to ensure social distancing. Hotel will provide trash and towel services upon request.
  • Guests may request delivery of additional items such as toiletries, towels, or linens without having a member of our staff enter the room.
  • Pool and Fitness Center will have occupancy restrictions required by local requirements.

 

THIRD-PARTY RESERVATIONS

Guests who booked via online travel agents or third-party travel professionals / agencies are advised to contact their booking provider for information on their policies. We do understand and empathize that this requires additional navigating and recommend booking directly with Maison St Charles by phone at (504) 522-0187 or at http://www.maisonstcharles.com/ for flexibility and ease.